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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gregorio Alvarez

February 24, 2025

5  out of  5
rating by Gregorio Alvarez
"Buen servicio"
We responded:
"Thank you Gregorio"
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Neil Rogers

February 17, 2025

5  out of  5
rating by Neil Rogers
"We worked with Jackson Massey when we moved to Kilgore and he was extremely helpful! We have had some changes since we’ve been here, and he has helped us every time. Highly recommend!"
We responded:
"Jackson does a great job here, thanks for the praise, we appreciate your support and kind words "
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Mar Banda

February 17, 2025

5  out of  5
rating by Mar Banda
"Haorramos dinero muy buen servicio recomendado"
We responded:
"Thank you, welcome to our office"
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Delma Smart

February 8, 2025

5  out of  5
rating by Delma Smart
"Great people there and always nice and helpful Good prices too"
We responded:
"Thank you Delma, we appreciate your business and enjoy helping you"
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Carol Fowler

February 7, 2025

5  out of  5
rating by Carol Fowler
"Contacted Jackson Massey about putting together a quote for us. I told him we were shopping for insurance. He asked all the right questions about my husband’s wielding truck and the information that would be needed to give us a quote on that; made us feel confident that he knew what he was talking about. Jackson asked question about our home, about the roof, what was our current coverage . I did not have that information at time, but he was very patient with us as we gathered it all. He was quick to respond to question and his quote was reasonable. He was kind, professional, and quick to help us. I would strongly recommend him due to his knowledge and quick response time. Thank you Jackson"
We responded:
"Thanks Carol, we appreciate the review and your kind words "
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Norma Jimenez

January 23, 2025

5  out of  5
rating by Norma Jimenez
"Muy satisfecha con el precio y el servicio que emely contreras nos brindo nos alludo ahorrar mas de $200 en nuestro seguro, de autos recomendado state farm de kilgore.👍"
We responded:
"Thank you Norma, we look forward to helping you!"
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Charlene Smith

November 4, 2024

5  out of  5
rating by Charlene Smith
"Jackson Massey was very helpful he went above and beyond to give me the best quote but due to unfortunate events with my last provider I was unable to get qualified to move over I told him once I had everything resolved I would be contacting him again please go see Jackson he will make sure to give you the best personal Option !"
We responded:
"Thank you for the review, I appreciate your words about Jackson. Looking forward to serving as your agent "
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Jennifer Harris

November 1, 2024

5  out of  5
rating by Jennifer Harris
"Emely Contreras was super helpful with changing insurance companies. State Farm is very competitive.. I highly recommend."
We responded:
"Thank you Jennifer, we look forward to getting to know you better"
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tyce ciochon

October 16, 2024

5  out of  5
rating by tyce ciochon
"A huge thank you to Jackson Massey! He helped me and my wife with switching over to State Farm and answered all of our questions. Excellent customer service!!"
We responded:
"What an awesome compliment to Jackson, thank you for trusting us with your business "
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Adam L

October 7, 2024

5  out of  5
rating by Adam L
"Jackson really helped me save a lot of money And he bundled everything together. I would recommend Jackson Massey! 10 out of 10 customer service"
We responded:
"Awesome, we are happy to have you as a customer and I’m glad Jackson took good care of you "
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Quentin Warren

October 7, 2024

5  out of  5
rating by Quentin Warren
"Brents agent Jackson was a pleasure to work with he works very hard at trying To get you the best deal on insurance"
We responded:
"Thanks Quentin, we appreciate your review and Jackson is grateful for the compliment "
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Alston Massey

October 7, 2024

5  out of  5
rating by Alston Massey
"I had an excellent experience with Jackson Massey! He provided me with a great insurance quote that was both affordable and comprehensive. Jackson was knowledgeable, professional, and took the time to explain all the options to me, ensuring I felt confident in my decision. Highly recommend him for anyone looking for top-notch service and great rates!"
We responded:
"Thanks for your review, we hope to earn your business "
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Kolton Beam

September 24, 2024

5  out of  5
rating by Kolton Beam
"Great customer service, Jackson is wonderful to work with!"
We responded:
"Thanks Kolton, we appreciate your business "
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Mallorie Chargois

September 19, 2024

5  out of  5
rating by Mallorie Chargois
"I spoke with Jackson and he was helpful, thorough, enthusiastic, and personal!!! Great service!"
We responded:
"Thank you so much for taking the time to share your experience. He’s a good guy and I’m glad to have him here"
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John Kennedy

September 12, 2024

5  out of  5
rating by John Kennedy
"I would highly recommend Brent rice for all your insurance needs. They all go above and beyond!!"
We responded:
"Thank you for your trust in our office We appreciate it "
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Shajuanna Fries

September 12, 2024

5  out of  5
rating by Shajuanna Fries
"I recommend Brent Rice for all your insurance needs. I set up my policy online, but the staff is available and willing to help with any issues you may have. Jackson makes everything a breeze and is a so easy to work with. Thanks to the Brent Rice team for being my insurance agent."
We responded:
"Thank you for sharing this, sorry it has taken me a bit to acknowledge it. We appreciate your business "
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Jay Hanks

September 10, 2024

5  out of  5
rating by Jay Hanks
"Jackson was able to help me with insurance needs by quoting me and making sure I had the right coverage."
We responded:
"Thanks for the review Jay, I’m glad Jackson took good care of you "
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Jennifer Maturino

August 14, 2024

5  out of  5
rating by Jennifer Maturino
"Jackson was so amazing helped me get insured and protected ! He was very helpful and professional!"
We responded:
"Thank you Jennifer, Emely works very hard and I appreciate the kind words you have said about her"
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Jose Huerta

August 14, 2024

5  out of  5
rating by Jose Huerta
"Jackson was very professional and respectful with us when we went in to get our vehicles insured."
We responded:
"Thank you Jose, sorry for delay in reply"
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Jett Jordan

July 17, 2024

5  out of  5
rating by Jett Jordan
"Jackson Massey was very patient with me and very communicative and they always give great service"
We responded:
"Thank you for your kinds words, and we appreciate you choosing us for your insurance."
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D Candie

July 15, 2024

5  out of  5
rating by D Candie
"Came in with the help of Brent Rice and it was a smooth process. No problems and she was a really sweet and kind person. I recommend for any to come here"
We responded:
"Thank you, we are excited that you chose our office and look forward to working with you "
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Geremiah Smith

July 15, 2024

5  out of  5
rating by Geremiah Smith
"Emely Contreras was very nice and helpful"
We responded:
"Thanks Geremiah, your business is important to us "
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Matias Rodriguez

June 24, 2024

5  out of  5
rating by Matias Rodriguez
"Excelent customer service Emily always helps me when I have questions or need anything very pleased with Brent Rice office"
We responded:
"Thank you for sharing your experience, you are one of a kind and thank you for your service to the church "
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Minh Quân Đỗ

June 18, 2024

5  out of  5
rating by Minh Quân Đỗ
"Very helpful with someone who is new to auto insurance like me"
We responded:
"Thank you for the review, we want you to understand your policy so please call us anytime we can help "
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Marilou Barron

May 31, 2024

5  out of  5
rating by Marilou Barron
"Called for a quote and had the best experience! Jackson was super helpful in explaining everything and making the process quick and simple. Thank you so much!"
We responded:
"Thank you for your business I will share your comments with Jackson, glad you had a good experience "